Prepare for your visit

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Prepare for a test

Arrive prepared for a smoother visit

If your doctor provided you with an order for a test, you will need to visit one of our more than 2,250 Patient Service Centers to have your specimen collected.

We’re here to help you have the best experience possible. Arriving prepared can help make your visit go smoothly. Check out special preparation details if your test requires fasting or you’re bringing a child in for a lab visit.

Get a lab order from your doctor

Your doctor may prescribe lab testing as part of your visit. Or you can request a specific lab test from your doctor. A lab order can be printed or digital. If your doctor doesn’t hand you a printed lab order, we recommend contacting them prior to your Quest appointment to confirm that it was sent electronically.

Alternative option: Purchase your own test

Another option is to buy the test for yourself. It’s a simple way to get the test you need, without a doctor’s visit. Shop for tests now.

Find a Quest Diagnostics location near you

Our locator will help you find Patient Service Centers near you to get your testing done. The locator will show you multiple locations, their hours, contact information, and maps. Enter your starting address and you will get printable directions.

Make your appointment

Minimize your wait by making an appointment. Appointments take priority over walk-ins. Walk-ins may be accommodated during the next available appointment opening. Scheduling an appointment will also give you the option of getting helpful pre-appointment email reminders and tips from Quest. If you prefer to walk in, it helps to know that our Patient Service Centers are usually busiest in the early morning.

Schedule now

Know before you go

Bring the following to your appointment:

  • Lab order from your doctor: If your doctor did not give you a paper order at your appointment, check if they sent it electronically.
  • Photo identification
  • Current health insurance information
  • Credit, debit, or health savings card: You will be asked to preauthorize payment for any balance due after your insurance is billed.

It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit! Learn more about fasting before a lab test.

Paying your bill

If you’re insured:

You will need to provide a credit, debit, or health savings card during your Quest Diagnostics visit. You’ll authorize an amount based on the estimated out-of-pocket cost of your lab test—but we’ll only charge your card if there’s a patient cost after we bill your insurance company. We don’t hold your funds and won’t charge you if your insurance pays the full amount. Learn more about  Easy Pay™. Whether you’ll owe a portion of lab testing completely depends on your insurance. Your responsibilities typically include copays, deductibles, coinsurance, and any testing services not covered by your plan. If you have questions about your coverage, contact your insurance company.

We also offer payment plans. If you need help paying for the tests you need, our Patient Assistance Program may be able to help.

If you’re uninsured:

Uninsured patients are required to pay for their testing at the time of service. Ask your doctor about our discounted pricing for uninsured patients. If you need help paying for the tests you need, our Patient Assistance Program may be able to help.

Frequently asked questions about lab testing

Unless otherwise noted, the answers to the following questions apply to tests ordered by healthcare professionals only.

Is It Necessary To Schedule Appointments?

No, it’s not a must to schedule appointments. We offer our services on a first-come, first-served basis. Appointments are highly encouraged.

What Kind Of Tests Do You Provide?

Kindly find a laboratory near you to check the testing services we offer at your location.

Do I Need To Fast?

If you’re planning to have blood tests for lipids and glucose, fasting for around eight hours before your blood draw is necessary. Consult your healthcare provider to determine if the tests ordered require fasting.

Can I Take Medications Before a Test?

Your healthcare provider may or may not recommend taking any medications, depending on your prescription and blood test.

Can I Order My Tests?

No, we only accept test orders from your healthcare provider. These experts understand your testing needs.

What Are Your Operational Hours?

Root Biology is open Monday through Friday 8:30 AM to 3:30 PM.

Are All Your Locations Accessible by Handicapped?

Yes!

Do I Need Insurance?

At this time Root Biology does not accept insurance plans, but you can be provided with the necessary paperwork for you to seek insurance reimbursement from your provider.

How Do I Get My Test Results?

We send test results to you and your ordering provider once they are ready. Consider registering for a HIPAA-compliant secure patient portal account to view your test results as soon as they are ready.